{"status":"Success","totalResult":"1","entries":{"item":[{"source":"downloads","url":"https://knowledge.autodesk.com/content/licensing-support-tool","shortDescription":"The Licensing Support Tool is an application designed to assist customers and administrators in diagnosing issues experienced while using Autodesk Desktop Licensing. This article will explain: How to download and install the Licensing Support Tool How to use the Licensing Support Tool How to download and install the Licensing Support Tool Use the links below to download the Licensing Support Tool for the operating system you are using: Windows (zip file 7.57 MB) MacOS (zip file 7","title":"Licensing Support Tool","publishDate":"2022-05-11 00:00:00","contentGroup":["Installation & Deployment","Troubleshooting"],"topicId":"357476","caasContent":"

The Licensing Support Tool is an application designed to assist customers and administrators in diagnosing issues experienced while using Autodesk Desktop Licensing. This article will explain:

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How to download and install the Licensing Support Tool

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Use the links below to download the Licensing Support Tool for the operating system you are using:

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After downloading the appropriate version, extract the file to a folder on your computer.

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How to use the Licensing Support Tool

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The Licensing Support Tool is a command-line application and must be used from your operating system’s terminal.

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Windows:

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  1. Launch Command Prompt. Note: some parameters require launching the Command Prompt as an administrator
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  2. Switch to the directory where you extracted the Licensing Support Tool
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  3. Enter \"AdskLicensingSupportTool.exe -v\" to output the Support Tool version
    4. \n
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Mac:

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  1. Launch a Terminal
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  2. Switch to the directory where you extracted the Licensing Support Tool\n\t
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    • The macOS version should be an AdskLicensingSupportTool.app.
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    • You should be calling ./AdskLicensingSupportTool.app/Contents/MacOS/AdskLicensingSupportTool
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    \n\t
    3. \n\t
  3. Enter \"./AdskLicensingSupportTool.app/Contents/MacOS/AdskLicensingSupportTool -v\" to output the Support Tool version
    4. \n
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Linux:

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  1. Launch a terminal
    2. \n\t
  2. Switch to the directory where you extracted the Licensing Support Tool
    3. \n\t
  3. Enter \"./AdskLicensingSupportTool -v\" to output the Support Tool version
    4. \n
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The following table lists all of the available parameters in the Licensing Support Tool. Commands that require administrator permissions must be run from an administrator command prompt (Windows) or using sudo (MacOS and Linux):

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ParameterExampleDescriptionAdministrator Permissions Needed?
--helpAdskLicensingSupportTool --helpShow the list of valid parametersno
--versionAdskLicensingSupportTool --versionShow the version of the Support Toolno
--infoAdskLicensingSupportTool --infoOutput a list of installed Autodesk components and products that are registered with Autodesk Desktop Licensingno
--setdefaultloggingAdskLicensingSupportTool --setdefaultloggingSet Desktop Licensing log levels to their default mode (agent and service log)yes
--setverboseloggingAdskLicensingSupportTool --setverboseloggingSet Desktop Licensing log levels to verbose mode (agent and service log). This allows more information to be output to logs, which will assist Autodesk technical support in diagnosing issues (agent and service log).yes
--checkurlsAdskLicensingSupportTool --checkurlsCheck to ensure all URLs that are needed for named-user licensing to function can be reachedno
--getlogs [DIR]AdskLicensingSupportTool --getlogs C:\\logs\\\n\t\t\t

Collect Autodesk Desktop Licensing log files in to a single zip file and save it to the provided directory. If no directory is specified, the zip file will be saved to the current working directory.

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If the target directory cannot be written to, the zip file will instead be output to the user's temp folder:

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  • Windows: %TMP%\\AdskLicensingSupportTool
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  • Mac and Linux: /tmp/AdskLicensingSupportTool
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\n\t\t\t		no
--resetlicensemethodAdskLicensingSupportTool.exe -r A91L1:User\n\t\t\t

To change the license method of single/multiple/all registered products to one of the 4 license methods: Network, Standalone, User or None

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  • to change single product to user: -r A91L1:User
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  • to change multiple products to network: -r A91L1,571I1,812I1:network
    • \n\t\t\t\t
  • to reset all products license method: -r ALL:None
    • \n\t\t\t
\n\t\t\t		yes
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Note: The Licensing Support Tool can also be used in aiding the transition from network licensing to named-user licensing. The documentation for this capability is on its own page here: Configure your named user license

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The Licensing Support Tool is currently only available in English.

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","publisher":"Autodesk","language":"english","lastUpdateDate":"2022-05-12 15:25:52","contentUrl":"https://knowledge.autodesk.com/search-result/caas/downloads/content/licensing-support-tool.html","caasKey":"caas/downloads/content/licensing-support-tool.html","upiLanguage":"ENU","nodeId":"357476","mediaType":["Text Only"],"audience":["User"],"docnUrl":"licensing-support-tool"}]}}