Issue permissions affect how certain members can interact with issues on a project.
Project administrators can manage issue permission levels at the user, role, and company level.
Use the drop-down to select the desired permission set for the selected members, roles, or companies.
Here is a quick summary of how the four permission levels can be used:
The following is a detailed outline of each permission level and what specific actions can or can't be performed:
Permission | View All | Create | View and Create | Full Control | View issues | Yes | Members can only view issues that they created, issues created by their company, or issues assigned to their company or role. | Yes | Yes |
Create issues | No | Yes | Yes | Yes |
Edit isues | As an issue owner or creator, members can edit any of the issue's fields such as title, description, due date, location, or root cause, as well as add responses, comments and attachments. | As an issue owner or creator, members can edit any of the issue's fields such as title, description, due date, location, or root cause, as well as add responses, comments and attachments. | As an issue owner or creator, members can edit any of the issue's fields such as title, description, due date, location, or root cause, as well as add responses, comments and attachments. | Yes |
As an assignee, members can only add a response or comment, upload attachments and photos, as well as delete their own attachments. | As an assignee, members can only add a response or comment, upload attachments and photos, as well as delete their own attachments. | As an assignee, members can only add a response or comment, upload attachments and photos, as well as delete their own attachments. | ||
Reassign isues | As an assignee, members can only assign the issue back to the owner, creator, or someone from their own company. | As an assignee, members can only assign the issue back to the owner, creator, or someone from their own company. | As an assignee, members can only assign the issue back to the owner, creator, or someone from their own company. | Yes |
Change issue status | Members can change issue status except Closed or Draft to Open. | Members can change issue status except Closed or Draft to Open. | Members can change issue status except Closed or Draft to Open. | Yes |
Close or void issues | Members can close or void issues they created and own, and the issues they own even if they didn't create them. | Members can close or void issues they created and own, and the issues they own even if they didn't create them. | Members can close or void issues they created and own, and the issues they own even if they didn't create them. | Yes |
Members who have Full Control (including project administrators) are the only users that can close or void all issues.
If a member has a role assigned to them and has individual permissions assigned for issues, the higher permission is the active permission set. The following roles default to Create permissions:
The following roles default to Full Control:
Click the Project Admin module.
Click the Services tab.
Select Issues in the panel on the left.
Use the search box to select the users, roles, or companies you want to modify permissions for.
Use the drop-down menu to modify the permission level for the selected users, roles, and companies.
Click Add.