Transcoding

When you upload a movie or image file into the Uploaded Movie (sg_uploaded_movie) field on a Version, it will be automatically transcoded into the proper formats so that it can playback in our supported browsers. The transcoded formats are:

Video

Uploaded videos are transcoded into a streamable 1080p, H.264 format.

Still images

The transcoding happens in the background after the upload has finished. When transcoding is complete, you will see a play button on the thumbnail for the Version. Until the transcoding is finished, the Version will show up as having 'No Playable Media' in the Screening Room App and Overlay Player, indicated by a play button icon on the thumbnail.

Transcoding

If you try to play the media before it is transcoded, you will see a black screen with the words, "This version is currently being transcoded."

Transcoding media

Version with no playable media

Note:

Since we are queuing up transcoding jobs for optimal performance, if the transcoding service is very busy your transcoding job may be delayed.

The transcoding service supports most common image and movie formats. For best results for movie files we recommend:

Do it yourself (DIY) transcoding

Another option is to do the transcoding yourself, and generate your own MP4 or WebM movies and still images for streaming. Details on how to do that are in the article Do it yourself (DIY) transcoding.